Rethinking Facebook Connect

As startups we need to continuously experiment and question the status quo; and for now we experimented with the Facebook Connect implementation. We started by removing it as default option to sign-in on Wishberg. As expected we got multiple forgot password requests (we built this feature in anticipation of same).  

Many folks questioned about this on Twitter, and I also had conversations with other startups founders who suggested this could be a bad move. So far we are happy with the results. We may / may not revert back (its still not clear) – but since many people asked me why we even thought of experimenting – here are the reasons.

a. Facebook is no longer a powerful distribution platform 

Let me sum up Facebook as a distribution platform for you:
Early days -> 1 + 1 = 11
Later ->  1 + 1 = 2
Now -> 1 + 1 = 1.1
Next -> 1 + 1 = 1.01

Face this, it is true. Facebook is no longer a powerful distribution platform or user acquisition channel for application developers. If the expectation is one user registration through Facebook connect will lead to at least one more., its not happening. 

Zynga achieved its distribution on Facebook through News Feeds; Branchout through notifications and others like Pinterest / Spotify through Open Graph. When more and more applications tried to ‘abuse’ each of these mechanisms Facebook put more restrictions & controls in place (which is correct since Facebook wants to maintain a clean experience for its users). Open Graph is currently the only way to get some effective distribution, Facebook has replaced few custom actions and asked developers to use built-in actions for Like & Follow, they are also merged in Open Graph. It also placed restrictions for applications that abused few actions like ‘read a article’ & ‘viewed a video’ with more controls / validations in place.

Personally I am against spam and to build a clean product we do not aim to spam our users through Facebook (even in name of user acquisition). Also because of the fact that few applications have abused Facebook to acquire users, users are smart and know how to differentiate between a possible spam and genuine link. Good for consumers and bad for developers, Facebook has made it ‘ridiculously easy’ for users to get rid of applications; so if your are spamming – do that at your own risk! 


b. Facebook engagement principles – P2P v/s A2P

You must have read this in news over and again – Facebook is trying hard to appeal to the current youth generation (as the earlier one has grown up!). While Facebook is trying to appeal to younger generation, it is also trying to improve engagement of its current user base. Current reports suggests that a Facebook update reaches approximately (just) 12% of your friends. 

If people stops engaging with other people on Facebook, it will be dead. While Facebook connect is a good way to keep social interactions that happen outside of Facebook discoverable through feeds on Facebook – its natural that Facebook will always be more inclined to have P2P (People to People) interactions featured over A2P (Application to People). 

On a personal note – I don’t think Facebook will have anything great to announce for some time ahead that will excite the developers. For now, FB will focus on improving user-to-user engagement, appeal to youth and its monetization products. So I don’t see the situation improving for developers. 


c. Inconsistent Discovery Experience for feeds

Facebook is not Twitter. Unlike the experience where every tweet is visible to your followers, every feed / status update is not visible to your friends. Its complex and depends on multiple factors – whom you interact with most, which group of friends are you a part of, has the feed gone viral to be showcased to more people outside that network and so on. If P2P feeds are discovered by only 12% of friends, chances for discovery of application feeds will be even lower.

And then there are innumerable pages that a user has liked, there are updates from them which also ask for a mind-share of user in his activity stream. One of Facebook’s monetization product that allows pages (and users) to pay and increase reach of their posts will also work against discovery of application feeds.

Facebook recently announced a new newsfeed which is rolled out to few users but not to all. It has also did a nice little revamp on Timeline view of profile putting all updates on the right side block – and also bringing up user’s likes and interests upfront and pushing open graph updates further down to an blind spot.

Don’t get me wrong here, I am supporting Facebook here as most of these changes are done to improve user experience and engagement for its own users. But in that attempt – the discovery of feeds for applications has got bit inconsistent. There is no science here – and most of the times for application developers it will mean shooting in the dark. 


d. Every user has his/her own identity on every platform

Each user has a different identity on every platform – Facebook, Twitter, Quora, Foursquare, LinkedIn and so on. Its incorrect to assume that the way a user behaves on Facebook will be essentially the way he will on your product or that he wants his friends to know he is using a particular product or service.

There is also a trend that users do not want to register on a product because it only allows only Facebook Sign-up. We did that with Wishberg earlier, but now have opened up email registrations; key here is – ‘Be valuable first, social later.’

The ideal way is to allow users to register and let them connect their Facebook account as a option – which they will if your product is valuable to them. You can prompt users to connect their Facebook account, but not force them to do so!


e. Psychology of Forced Distribution

As a developer once you implement Facebook Connect, unconsciously you get thinking and start relying completely on Facebook for distribution. You want every action that has happened on your product to be ‘forced shared’ on Facebook – even though a user would want it or not. Its time to stop that as the sharing economy has changed.

Since Facebook distribution is not controlled by you, it gets increasingly frustrating when your product does not go as viral as you thought it would. Instead build some sort of distribution / discovery mechanism on your own product which you control completely – we built couple of them on Wishberg and they have worked remarkably better. Remember – a small number of highly engaged users are much better than a large user base with zero or near zero engagement. 


f. Sharing economy has changed

The sharing economy on Facebook as changed over years. It is no more driven by features or applications, its completely user driven. Users have got smart enough to know what has to be shared and with whom.

Don’t build applications / features that will trick users to forcefully share something on their wall without their consent or knowledge. Focus on your product – users will figure out what they have to share and what they don’t have to. Users are now smarter than most developers think! 


g. Breaking changes that break your plans

While doing a startup / building your product – the one thing you don’t want to lose is time. Startups operate with small teams and any deviations from the product roadmap costs them dear.

And while they are on to it – Facebook wants you to constantly be updated with its latest ‘breaking changes‘ and there is no option but to comply. It sucks out time / bandwidth big time and knowing the diminishing returns from Facebook – it gets frustrating here!

 

Concluding Notes:

Most product managers integrate with Facebook Platform for three reasons – 1. One-click sign-in 2. Social Graph. 3. Distribution (Viral acquisition of users).

It is possible to achieve that without Facebook too.

  1. One Click Sign-in: Create a perpetual logged-in experience for users till he explicitly logs out!
  2. Social Graph: Most successful products like Quora, Twitter, Instagram, etc have build their own network / graph. Remember that same user will have a different identity on every different network.
  3. Distribution: 1 + 1 = 2 is no longer true. Think of discovery and distribution on your own product, you have complete control there.

The aim of this post is not to put negative remarks against Facebook, but to make fellow entrepreneurs know of this when they are building on top of Facebook platform and so that they set right expectations for growth. Happy building!

Update:  We got Facebook Connect back on Wishberg after 30 days of experiment. The main reason was not distribution, but authentication – users do not have to remember one more password! As far as distribution is concerned, Facebook adds little value.

 

  • Kannan

    What are the other means to discover a start-up product without Facebook? waiting to read that blog, that will be even more exciting. Thanks for sharing :)

  • Anand Jain

    Agree with your points on using FB as a user acquisition platform, however think of FB as an auth platform. We all have too many password to remember. Each site has their own unique quirk when it comes to password complexity. So on sites that offer FB Connect, the barrier to use the product significantly lowers. As a user I’ll be more inclined to try out a product if I don’t have to signup and no new email/password combo to remember.

    Having said all of the above, if you think the product is so compelling (e.g. twitter doesn’t offer FB connect ;-)) that people will do a brand new sign up then you’ve hit gold.

    btw, posting this comment using Twitter connect provided by Discus :-)

    • webiyo

      Disqus !

  • Kanchan Kumar

    Excellent & thought provoking post!

    When I log to any site – I prefer Twitter or FB. I certainly don’t want to create my profile all over again and then remember my password – I hate it. However, while signing in with FB, I *always* change the posting preference to private.

    Hence, I do agree, FB/Twitter shoudn’t be the only way to signup.

    Accept FB, *purely* as authentication mechanism and don’t expect it to lead to any virality. Virality is a function of ‘remark-worthy-ness’ or ‘share-worthy-ness’ of the actions within your app alone. Platform *can not* make your viral.

  • Hemant Kejriwal

    Totally agree with Anand & Kanchan.

    FB login is a valuable tool to create the 1-click magic for the user (to save himself the effort of filling forms & uploading profile photos apart from remembering passwords) and for the site to authenticate its user.

    And our expectations from it, to my mind, should be limited to that…

    • ABC

      If we intend to use FB just as an auth provider, curious to know why not use Microsoft Live ? do you guys think Microsoft Live has any shortcoming as an auth provider.

      • Hemant Kejriwal

        Not sure how many people use MS live… Today one can safely take atleast 90% of one’s online users to have a FB account…

  • https://www.rummycircle.com/ Rummycircle Admin

    Here are few observations, comments and learning:

    “d. Every user has his/her own identity on every platform”

    – In our case it’s particularly true. Many players on our site do not wish to be known in the world outside. They want their identity to be RummyCircle identity which is known to them only to a selected friends or buddies that they made on RummyCircle.

    “f. Sharing economy has changed:

    Don’t build applications / features that will trick users… Focus on your product – users will figure out what they have to share…”

    – This is nailing it on the head. We have viral mechanism systems (friend referral program” which delivers the 1+1 story (actually more than that). It has nothing to do with facebook. Our players share with their friends through the same old email :-) and surprisingly it works!

    – Registration

    We feel that traffic that is coming through facebook sees a better user experience to register through FB connect. However, in our case FB doesn’t allow us to use FB connect. So, we got intelligent about our registration form as well as our landing pages. And we are still working on a series of changes that we know can help improve the registration process.

    Good to see a post from a social Product builder that talks about the world outside of FB. Though, there are clear benefits, but we see your point to think beyond just FB connect and hope that the virality will come. We have succeeded without FB connect and we sincerely hope that we will continue to succeed till the time we continue to focus on delivering the Best Rummy Experience to all our players!

  • Rohan Dighe

    Well, i think we are focusing too much on how to use “Facebook as a Marketing Channel” and less and less about how to use “Facebook as a channel to deliver better product experience to the customer”

    Its not the sharing (reach/virality) aspect we should focus on (this is demanding way too much). Its like demanding a FREE Ad placement on Front Page of TOI, though that won’t happen Facebook is still giving you some reach! I think what we should focus on is how to get people to engage/talk more with your product being the center of it and create a more meaningful context.

    I would any day build a more social experience (with FB Connect) which engages with the customer without worrying too much about virality, people will figure out a way to do so! Today with the social graph you can pull people and add them to any product with minimum effort and the result is a low barrier to entry for your product usage! I think social proof still wins and it works!

    I think getting people “to your product” is not longer a problem but getting people “to use the product” still is and i think FB Connect delivers there!

    Finally, The power of FB Connect is “not in sharing” but the “data” and the “context” it creates!

  • Franca Condo

    facebook is now blocking word of mouth

    our stupid government was wrong to allow facebook to buy instagram

    had they not — facebook would have real competition

    the government failed

    facebook would not be able to block word of mouth and viralness if they had competition

    there is NO SHARING on FACEBOOK anymore

    NOBODY SEES YOUR POSTS